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Frequently Asked Questions




General

What is John M. Campbell & Company?
What is the PetroSkills Alliance?
What language is used for John M. Campbell courses?
What is “The Campbell Gas Course?”
I have already taken your Gas Conditioning and Processing (G4) course, which course should I take next?
What does GCAP© stand for?
Can I find out more about some of your books?
Does JMC Twitter?
How can I connect with industry peers?
Where do I sign up for JMC Education session held in conjunction with the Houston GPA?

Public Courses

How do I register for a Public Course?
What upcoming courses are available?
What is included in the course tuition?
What is John M. Campbell & Company’s Payment Policy?
What methods of payment do you accept?
Why is my seat not confirmed for the course I registered for?
I have been asked to bring a laptop to the session I enrolled in. What are the minimum computer requirements?
What type of Visa should I get?
How will I know where a public session is being held and what time it starts?
How do I transfer from one course to another? Can I substitute courses?
What is John M. Campbell & Company’s Cancellation Policy?
Do I get a certificate?

In-house, Sponsored Public, Projects, Consulting

What if I want to take a course that is not available on the public schedule?
Do you provide customized training at our company location?
What topics does the operator training course cover?
Do you offer any e-learning?
If my company has around 6-8 participants to send for a course, what kind of course format options are available?
Do you have a comprehensive training program for new hires in the oil & gas industry?
Does JMC offer any type of consulting work?



GENERAL

Question: What is John M. Campbell & Company?
Answer: John M. Campbell & Company is the exclusive provider of facilities training for the oil and gas industry.  Our mission is to build proficient energy professionals that serve the energy needs of the global community.

Question: What is the PetroSkills Alliance?
Answer: PetroSkills is a world-wide alliance of petroleum companies that have joined together to ensure standards in oil and gas training. PetroSkills performs a vital function in the world-wide Oil and Gas industry. It provides the system for identifying competency identification and tracking as well as training to meet the identified gaps. John M. Campbell and Co. joined PetroSkills in 2003 to manage the facilities and downstream training.

Question: What language is used for John M. Campbell courses?
Answer: All course materials are in English. All sessions are taught in English except instances where a client makes alternate arrangements for their in-house session either by use of a translator or upon availability of a qualified bilingual JMC instructor. 

Question: What is “The Campbell Gas Course?”
Answer:The Campbell Gas Course” also known as our Gas Conditioning and Processing (G-4) course, is the course upon which our company was founded. Offered since 1968, it has become a standard in training for many major oil and gas companies.

Question: I have already taken your Gas Conditioning and Processing (G4) course, which course should I take next?
Answer: The course path you take with John M. Campbell & Co. can be tailored to your particular requirements. A Gas Processing Progression can be found at http://www.jmcampbell.com/gas-processing-training-progression.php.

Question: What does GCAP© stand for?
Answer: Gas Conditioning and Processing. The software is a companion to our textbooks Gas Conditioning and Processing, Volumes 1 and 2 and our course Gas Conditioning and Processing. You may purchase this software on-line.

Question: Can I find out more about some of your books?
Answer:  JMC Volumes 1 & 2 along with the GPSA Data Books are widely used reference texts for engineers involved with gas processing. Volumes 1 & 2 are very useful for new engineers as they provide a good balance of theory and practice over a wide range of subjects. The books are the basis for JMC’s G-4 Gas Conditioning and Processing course which has been the industry standard course on the subject – including for new engineers – for many years. To order books: https://www.jmcampbell.com/books.php.

Question: Does JMC Twitter?
Answer: Yes, follow us on Twitter @JohnMCampbell.

Question: How can I connect with industry peers?
Answer: You can connect with peers on our Forum, http://www.campbellforums.com/

Question: Where do I sign up for JMC Education session held in conjunction with the Houston GPA?
Answer: http://www.jmcampbell.com/gpa-educational-sessions.php

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PUBLIC COURSES

Question: How do I register for a Public Course?
Answer: In order to register for a public course, we must receive a completed registration form. To register online, go to the Public course tab and select the course discipline that you are interested in. After you have selected a course, click the upcoming sessions link to view the available course dates, location and cost of tuition. From here you can register for a course by clicking the Register Now link next to the course session of your choice. Or, you can request a Registration Form by emailing registrar@jmcampbell.com. This form can be used for all courses but we must have one form per person, per course. Please complete all sections of the form to avoid delays in processing.

Question: What upcoming courses are available?
Answer:  A current list of upcoming course can be found at http://www.jmcampbell.com/gas-processing-training-progression.php.  Some courses also have previews available on the website which include a brief overview of the course content as well as a preview of course materials.

Question: What is included in the course tuition?
Answer: Your tuition fee includes the cost of the training, books and manuals and basic session learning supplies. Any applicable taxes (e.g. UK VAT at 20%, Australia GST at 10%, and Canada GST at 5%) will be added to course fee during registration. 
Additional expenses such as travel, lodging, meals, entertainment, and other incidentals are the responsibility of the registrant or registrant’s company.

Question: What is John M. Campbell & Company’s Payment Policy?
Answer: Payment is due upon receipt of invoice. Please review the payment options available in the registration process. Participants will be placed on the waitlist and will not have a confirmed seat in the session until payment is received. Payment must be received prior to attending the course. If you require a Visa Support Letter, we will not be able to process the letter until payment has been made.

Question: What methods of payment do you accept?
We accept credit cards, checks, and bank wires for invoice payment. Credit cards accepted include Visa/MasterCard/American Express/Discover.   

For bank wires, please include sufficient amount for bank charges and the participant’s name and invoice number on the transfer. For payment information please contact us at JMCSupport@jmcampbell.com

Question: Why is my seat not confirmed for the course I registered for?
Seats are only confirmed upon receipt of payment or proof of payment in-progress for your invoice such as: Purchase Order (P.O.), Service Order (S.O.), Remittance Letter, or receipt of a Bank Wire Transfer.

    • Please note that all documents that require a signature must be reviewed by our Contracts Department before being signed. Please allow adequate time when requesting a signed document.

 

Question:  I have been asked to bring a laptop to the session I enrolled in.  What are the minimum computer requirements?
Answer:  CD-ROM drive, Windows XP or newer operating system.  (Macs are not compatible at this time).  Microsoft WORD and EXCEL are useful but not essential.

    • Please note that if you are bringing a computer that was issued/borrowed from your company you must ensure that you have the proper IT permissions to install the GCAP or other applicable software program that will be used.

Question: What type of Visa should I get?
Answer: If you require a Visa in order to attend a course, we recommend applying for a Business Visa or a Tourist Visa.

Question: How will I know where a public session is being held and what time it starts?
Answer: Upon registering for a session, you will be sent Session Information/Course Instructions if available. If the Session Information/Course Instructions are not finalized at the time of registration, all registered participants will receive the documents immediately when available via e-mail.
Information include in the Session Information/Course Instructions include: venue name and address, hotel recommendations (if applicable), start time, and any items that should be brought by the participant to the session.

Question: How do I transfer from one course to another?  Can I substitute courses?
Answer:  To request transfer or substitution you must notify JMC via e-mail at registrar@jmcampbell.com. For a transfer, please note the session you are currently enrolled in as well as the one you wish to transfer to. Please keep in mind all transfers must be received more than 30 days before the start of the session.  For substitutions, you must provide the name, address, phone number and e-mail address of the person who will be taking your place.

Question: What is John M. Campbell & Company’s Cancellation Policy?
Cancellations will be accepted if received in our Norman office 30 days or more before the start of the course and will incur a non-refundable registration fee, $100 for sessions with a duration of 5 or less days; $200 for sessions with a duration of more than 5 days.

Transfers may be accepted if received 30 days or more before the course begins, at no additional cost except for any possible increases in tuition fee for the course to which transfer is made. Cancellations and transfers will not be accepted for courses that have reached maximum occupancy, regardless of the number of days prior to course start. In the event maximum occupancy occurs, all participants will receive an email informing of amended cancellation and transfer guidelines.

Please contact the Registrations Department in Norman if you wish to cancel or transfer your enrollment. Nonpayment of tuition fee does not constitute automatic cancellation from a course. 

Question: Do I get a certificate?
Answer: Yes, a Certificate of Completion is awarded to each participant who satisfactorily completes the course.  The Certificates are awarded by the instructor on the last day.  John M. Campbell course hours can be used to satisfy PDHs for licensed engineers in most states.  In some instances, course hours can be used for international CEU credit as well.

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IN-HOUSE, SPONSERED PUBLIC, PROJECTS, CONSULTING

Question: What if I want to take a course that is not available on the public schedule?
Answer:  One option would be to schedule an in-house session for your company.  Arranging an in-house course generally requires 12-15 individuals and be held at your site. For more information, please send your request to jmcsupport@jmcampbell.com.

Question: Do you provide customized training at our company location?
Answer: Yes, we call it an In-House Training Course. Our training can be custom tailored to your companies training goals. Generally, the public course training outlines are used and can be customized further to meet your company’s specific needs. If you want information on arranging an in-house seminar, contact us at JMCSupport@jmcampbell.com .

Question: What topics does the operator training course cover?
Answer: The Operator Training course includes overview of gas processing, basic principles, equipment basics, basic processes and applied processes. Because this course is held on an In-House basis, the material is customized for the needs of the client. For a complete course outline email JMCSupport@jmcampbell.com .

Question: Do you offer any e-learning?
Answer: We are constantly striving to enhance the format in which we provide training.  Currently, e-learning is only available for in-house sessions. Online learning for public sessions is under development.

Question: If my company has around 6-8 participants to send for a course, what kind of course format options are available?
Answer: A Sponsored Public course is a great solution.  These courses are held using our standard course material for 2 or more clients, each committing 5-8 registrations.  The course location is arranged with the sponsoring client with John M. Campbell & Co. then opening registration to the public.

Question: Do you have a comprehensive training program for new hires in the oil & gas industry?
Answer: Yes, JMC does provide comprehensive training programs for new hires.  These programs are administered through our Projects Group and vary in content, depending on the needs of the company and the skill level of the participants.  For more information, please send your request to jmcsupport@jmcampbell.com

Question: Does JMC offer any type of consulting work?
Answer:  Yes. Information for JMC Consulting can be found at http://www.jmcampbellconsulting.com

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